Adoption Scheme Terms and Conditions
Our monkey adoptions are symbolic which means you will not receive any real animals in the post! However, your adoption helps us to continue our charity’s work protecting primates and habitats worldwide.
We process and send your order within 3 working days and we would normally expect it to arrive within 10 working days (unless otherwise stated). Please note – we cannot hold orders for delivery on a specific date.
All orders are sent 1st Class delivery.
Direct Debit payments for adoptions are only available to UK bank account holders and will continue until stopped.
If you are paying monthly by Direct Debit, the adoption agreement will automatically renew year on year unless stopped by the payer. The adoption will automatically renew annually, and we will send out your renewal pack as close to your renewal date as possible. Please keep us informed of any changes to your circumstances. If you do not want your adoption to continue on for another year, please inform us by emailing firstname.lastname@example.org and notify your bank that you want to cancel the direct Debit.
Adoptions and associated benefits are non-refundable. We will only accept the return and refund of an adoption if the adoption pack is faulty or has been sent to you in error or if you are unhappy with a substitution.
We hope that all our rescued monkeys will have a long and rich life receiving the expert care they need. If you purchase an adoption and should, tragically, your adopted monkey pass away, we will offer you an alternative monkey of the same species to adopt in their place.
We hope that you’ll be able to see your adopted monkey when you visit the Monkey Sanctuary, however we cannot guarantee this. Our monkeys have access to areas that are accessible and non-accessible to visitors of the sanctuary so we cannot guarantee that you will be able to see your adopted monkey if you come to see them at the sanctuary.
Wild Futures reserves the right to amend the terms and conditions of the adoption scheme and associated benefits.