Adoption Scheme Terms and Conditions
Our monkey adoptions are purely symbolic, which means you will not receive any real animals in the post!
However, your adoption directly helps us to continue our charity’s vital work protecting primates and habitats worldwide. All adoptions and associated benefits are non-refundable once purchased. We will only accept the return and refund if the adoption pack is faulty or contains an error caused by Wild Futures. We regret that we cannot refund adoptions for any other reason.
Please note – we cannot hold orders for delivery on a specific date. All adoptions placed will be processed and sent within our processing time, regardless of adoption start dates chosen.
We aim to process and send your order within 3 working days; however processing times can be longer during busy periods. We would normally expect UK orders to arrive within 10 working days of dispatch (unless otherwise stated). International orders will take longer to arrive. Additional hold ups and/or VAT/import/customs/handling fees are payable by the customer and are not the responsibility of Wild Futures to pay. Each country has their own rules and costs, so unfortunately we’re unable to give you exact information regarding this. All orders are sent via Royal Mail. Tracking is not available on any order.
International adoptions will be sent newsletters via email to save on costs and minimise our environmental impact, so please make sure you provide a valid and relevant email address at the time of purchase. If none is given, newsletters will be emailed to the payer. E-newsletters are optional for all UK adoptions.
Direct Debit payments for adoptions are only available to UK bank account holders and will continue until stopped by the account holder. If you are paying monthly by Direct Debit or historical Standing Order, the adoption agreement will automatically renew year on year unless stopped by the payer. We will send out your renewal pack as close to your renewal date as possible. Please keep us informed of any changes to your circumstances. If you do not want your adoption to continue, please notify your bank that you wish to cancel the Direct Debit and then inform us by emailing [email protected]. Monthly adoptions cannot be cancelled in any other way. If you cancel the adoption before the first payment has been taken, Wild Futures reserves the right to have the pack returned to us. The discounted entry pass provided in adoption packs is only valid for use with an associated, active adoption.
Adoptions paid for as a “one-off”, yearly payment do not automatically renew and are non-refundable.
If you are purchasing an adoption as a couple or a family, please provide all associated names either during checkout or by emailing [email protected]. If we do not have additional names, we will send the certificate and pack with the name the order was placed under.
We hope that all our rescued monkeys will have a long and rich life receiving the expert care they need. If you purchase an adoption and should, tragically, your adopted monkey pass away, we will automatically transfer your adoption to a fitting alternative monkey to adopt in their memory and let you know in writing.
We hope that you’ll be able to see your adopted monkey when you visit the Monkey Sanctuary, however we cannot guarantee this. Our monkeys have access to areas that are both accessible and non-accessible to visitors of the sanctuary, so we cannot guarantee that you will be able to see your adopted monkey if you come to see them at the sanctuary.
Wild Futures reserves the right to amend the terms and conditions of the adoption scheme and associated benefits at any time and without prior notice.