Keeper for a Day Terms and Conditions
Please note that at no time is there any direct contact with the monkeys during the Keeper for a Day experience. This is a totally hands-off experience.
To be a Keeper for the Day you need to be aged 18 or over and reasonably fit. If, on the day, it proves that someone does not meet the age criteria for an experience, they will not be permitted to take part and a refund will, unfortunately, not be given.
The Keeper for a Day experience is relatively physically demanding. If the participant has any medical conditions, back/joint pain or disabilities please make us aware as soon as possible as the experience may not be suitable. Unfortunately pregnant people cannot take part in the Keeper for a Day experience.
Behind the scenes can be muddy and messy, so please dress appropriately. Suitable clothing includes trousers, sturdy, waterproof boots and a lightweight coat in case of rain. Sensible footwear is essential; please do not wear flip flops, high heels, sandals etc.
We have an aging population of monkeys that we care for, many of whom have underlying health conditions and are vulnerable to Covid-19. Because of this, we are still keeping strict protocols onsite for working around the monkeys. This means that at times during your visit, you will be expected to wear full PPE including gloves, boots, overalls and a face covering. During all activities were you are in, what we consider to be, close proximity to the monkeys or their food, then a face covering will be a mandatory requirement as well as other mitigation techniques such as thorough hand washing and social distancing. Please let us know if you are exempt from wearing face masks as soon as possible as the day may need to be altered or cancelled.
Wild Futures Monkey Sanctuary cannot be held responsible for the weather conditions. However, in exceptional circumstances, we may cancel the experience due to extreme weather. In this case, an alternative date will be arranged. Please consider the fact that our sanctuary is located on a remote cliff-side in Cornwall, so the weather will not always be agreeable.
Wild Futures Monkey Sanctuary reserves the right to alter the itinerary on any given day due to animal welfare or health issues, but will ensure that activities are replaced with another similar task wherever possible. In exceptional circumstances, we will rearrange the experience to an alternative date.
Wild Futures Monkey Sanctuary reserves the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.
All experiences are valid for a year from purchase and must be booked in before the voucher expires. No refunds or extensions will be given if your voucher expires before you use it. This applies to vouchers bought directly from our website and those bought via third party sites. It is highly recommended that you contact us as soon as possible to book in as we have limited availability.
All potential dates must be confirmed in writing before being considered booked in. All experiences are booked on a first come first served basis. Please do not assume your experience is booked until you have your pack with the experience date state.
If you have not received your pack 2 weeks before the experience, please email or call to confirm your booking. We are currently only able to book experiences in one per day and twice a week during our open season only, excluding school holidays when no experiences will be held.
Once booked, the date cannot be changed unless due to exceptional circumstances. This is at the discretion of Wild Futures Monkey Sanctuary.
If you arrive at the sanctuary to begin the day late, your experience may need to be altered to reflect the time lost. Wild Futures Monkey Sanctuary reserves the right to modify itinerary and cancel experiences where necessary.
Keeper for a Day experiences are non-refundable and non-transferable under UK charity law (The Charities Act 2011). Experiences cannot be resold or exchanged.
If you need to rearrange or cancel your experience, please contact our team as soon as possible via email [email protected] or by phone on 01503 262 532. All cancellations are non-refundable and at Wild Futures discretion. If a cancellation is made due to unforeseen illness, the booking may be able to be rearranged at the discretion of Wild Futures Monkey Sanctuary.
Wild Futures reserves the right to amend the terms and conditions of the Keeper for a Day experience(s) and associated benefits at any time and without prior notice.